One of the reasons we're good at support is because we've built a great service infrastructure through years of providing IT services to small businesses. Some of the key components are:
Secure Data Center - FlowBridge systems are at a secure data center. Controlled access, backup power, backup Internet, redundant servers, and fire control systems all work together to make a very safe computing environment. Everything has been over-engineered to make it a LOT more secure than the typical small business IT center - the storage closet.
Monitoring Service - FlowBridge Monitoring Service keeps tabs on client hardware, networks, and applications 24 x 7. We track hundreds of details from processor performance to disk usage to failed connections so we are constantly aware of the state of your system. Alerts identify issues before they become problems, and data tracked from each device (or application) improves problem diagnosis and speeds repair. Monitoring makes our technical support staff efficient and accurate - and less expensive for you.
Microsoft Certification - FlowBridge staff has several levels of Microsoft Certification. We're working with the very latest Microsoft products and technology to make sure you can take advantage of new products whenever you're ready.
Great Technical Support - Felt, Not Seen - Business interruptions because of computing problems are an expensive hassle that sometimes seem inevitable. After a big struggle and some frantic phone calls, IT comes in and saves the day. FlowBridge has a different approach.
Our goal is to deliver great service and be as unobtrusive as possible. Our infrastructure allows us to operate behind the scenes - updating software, running backups, delivering the latest in virus protection, and a lot more. FlowBridge would rather prevent problems than solve them, and we'd rather solve them without you seeing or hearing about it. Of course, we're more than happy to show up in person and save the day.
The main thing is to let you focus on what you do best - running the business.